Jackbit Casino and AskGamblers have issued a clarification after a mistake led to the publication of an incorrect refund amount in a recent AskGamblers post. The post was part of a celebration of the Casino Complaint Service milestone and showed a refund of 3.3 million dollars for a case involving Jackbit. The correct figure was actually 3,311 dollars.

The error happened when a player accidentally typed 3,311,000 dollars instead of 3,311 dollars while submitting a complaint on the AskGamblers platform. The system then automatically pulled this incorrect number into the milestone list, which caused the confusion.

How the Mistake Happened

According to these organisations, the problem started with a simple data entry slip during the complaint filing process. Since the platform automatically collects numbers entered by players, the wrong figure was not manually reviewed before it appeared in the public milestone announcement. As a result, the published list gave the impression that Jackbit had refunded millions of dollars in a single case.

After the article was posted, teams from Jackbit and AskGamblers reviewed the situation and confirmed that the real refunded amount was only 3,311 dollars. They stated that the complaint had been resolved normally and that Jackbit’s support team handled the player’s issue quickly and professionally.

A spokesperson for Jackbit explained that the figure was incorrect and confirmed the real amount. The company also said it keeps a full record of all resolved complaints that go through the Casino Complaint Service.

AskGamblers Responds and Promises New Checks

AskGamblers admitted that the wrong number appeared because the platform automatically pulls complaint data when preparing these milestone posts. The organisation said it will now add new verification steps to prevent similar issues in the future. These steps will include checking unusually large numbers and confirming values before they are shared publicly.

AskGamblers stressed that the error was a genuine mistake and not an attempt to mislead readers. They agreed that the incident happened in good faith and that it helped highlight the need for better cross checking when preparing public summaries.

Commitment to Transparency and Service Quality

Jackbit said it remains fully committed to clear communication and responsible behaviour when handling player complaints. The operator added that the correction shows why accurate information is important for the players and casino partners.

AskGamblers noted that the Casino Complaint Service continues to grow. As of July 2025, the service had processed more than 90,000 submissions, resolved more than 23,000 cases and returned over 74 million dollars to players. The group said it will continue improving its systems to make sure future reports remain accurate and reliable.