Great Britain’s Gambling Commission has imposed a £170,000 ($231,952) penalty on Taichi Tech Limited, the parent company of Fafabet, after finding its terms and conditions were unfair. According to the case file, regulators pointed to a “discretionary” rule in the casino bonus terms, giving Taichi Tech the right to shut down accounts or take winnings anytime if it wanted.

Authorities explained that using such action, especially “without clear justification,” broke the fair and open licensing standards for which Fafabet is responsible. These rules, as explained by the commission, did not offer clear information to players and could result in consumers facing unfair treatment at Fafabet. Officials mentioned the Consumer Rights Act 2015 (CRA), a core British consumer protection law, which also features in License Conditions and Codes of Practice (LCCP) for operators.

Concerns Also Raised Over AML and Social Responsibility

Investigators also found Fafabet failed anti-money laundering (AML) rules and showed problems with social responsibility. Some cases showed players could place large bets very fast, though Taichi Tech lacked enough details about the people playing. On another point, Fafabet did not react when it saw actions that signalled customers might have gambling problems. It also did not reach out to customers who ignored messages about safe gambling practices, as the company kept sending these emails without following up.

As a result, the regulator issued a £170,000 fine to Fafabet, and directed the business to complete a third-party audit for AML controls and safer gambling steps. The Gambling Commission pointed out that Fafabet admitted it did not keep to the duty of a license-holder and started fixing these faults.

“We expect every operator to comply with consumer protection rules and to make their terms and conditions meet legal standards, no matter their market position or user count,” said John Pierce, director of enforcement and intelligence at the regulator.
He also stated operators must write terms that are clear, fair, and easy to understand so all customers know what they agree to.