Key Points
- Ali “Ako” Muhanned stepped in as BC Game’s CEO in late October 2026, but the first live Q&A session he’ll be hosting for players is actually set for 7 November.
- Only the first session has a confirmed date, the rest remain firmly in the future, and it’s anyone’s guess as to when the promised escalation team, and public progress reports will kick in.
- The whole announcement somehow manages to completely gloss over Kar Kheng Giam, his predecessor who was only in the hot seat for a mere 4 to 5 months, by NEXT.io’s reckoning.
A New Face at the Helm, A Few Promises Made, But One Very Notable Absence
What happens when a BC Game player can’t get their problem sorted? Well, as of 27 October 2026, the company has decided it’s up to new CEO Ali ‘Ako’ Muhanned, as stated in their latest announcement. Muhanned has promised the earth: regular live sessions with players, an escalation team directly answerable to him, and public reports on BC Game’s progress.
But in all this excitement, there’s a glaring omission, no mention, whatsoever, of Kar Kheng Giam, the CEO who vacated the premises in July.
Familiar Face, New to the Limelight
Muhanned is not exactly a newbie to BC Game. According to the announcement, he spent years working behind the scenes, building relationships and helping shape the company’s future on all the big-ticket items, brand strategy, international partnerships and business development. Muhanned himself described his previous role like this: “Loads of the work I was doing was low-key, working with the team, forging relationships, and generally helping figure out where BC Game was headed.”
Now, though, he’s looking to be seen, and have a more public role within the company. His main priorities are to build trust with players, sort out the platform and help the firm expand internationally. His connection to the company goes back, amazingly, “Ever since it was first founded”, he said, BC Game was set up in 2017. Fans can keep up with @akofocus on X and Instagram, though the first live session will actually take place at Gosh.com/akofocus.
Three Promises Aimed at Fixing the Worst of Things
Each of the three promises he made is focused on the problems that crop up when things don’t go according to plan. During the live sessions, he’ll be available to take questions. The escalation channel is for cases which just don’t seem to get sorted by the usual channels, but instead get escalated to a team that will report directly to him. Meanwhile public progress reports, which we can’t help but notice remain unplanned, will apparently give us a run-down of the issues that players keep coming back to, what we’re doing about them, and what’s still on the unpaid bill.
Muhanned summarised his approach with a bit of common sense, “Trust isn’t built by announcements; it’s built by what happens when there’s a problem”. And when asked how he’ll go about understanding what’s going wrong: “If an issue keeps cropping up, I want to know why it’s still an issue…”
Date of Only One Promise Can Be Established
One of the live sessions is expected on Saturday, 7 November, but there is still no official information on the start time of this event. Concerning the remaining two promises, the situation is much more complicated: according to TokenPost, the company did not provide any dates or an explanation of how exactly the complaint escalation process and progress report would work. Details of the escalation process were said to be provided through official means.
Speaking about the CEO, TokenPost mentions that BC.Game Esports named Muhanned as the CEO of the company on 7 October, which is 20 days prior to the mentioned announcement. Moreover, the company did not provide any explanation about how his new position will affect this one.
The Previous CEO Whose Name Was Not Mentioned
BC Game announced Giam as the CEO of the company on 25 March 2026. At the same time, the company stated its intentions to consolidate its position in the regulated markets as well as build user trust. Later, Giam told NEXT.io in October that he left BC Game in July and explained his reason as “mandate and reality were not gelling together.”
Nowadays, the message of Muhanned is based on trust whereas the announcement of the company is about “responsible growth in new markets.” The fact is rather surprising especially after the short tenure of the previous CEO.
Moreover, Giam expressed concerns regarding the manipulation of Trustpilot reviews; as he explained this is something he did not exactly approve of. Trustpilot’s page about BC.Game says “We’ve removed a number of fake reviews for this company.” At the same time, there is no information about the identity of the author.
What Is Missing in the Announcement
Firstly, the announcement does not say anything about the licenses of the company. As for BC Game’s standard disclaimer, it suggests looking for the required information on the company’s website. Nevertheless, iGaming Business reported in March that the company had licences in Anjouan, Nigeria, Kenya, Mexico and Tanzania.
Secondly, as Giam, Muhanned emphasised the importance of responsible growth in new markets but not in the regulated ones.
Trust Issues Backed by Paper Evidence
Problems with BC Game did not begin with any of the company’s two last CEOs. NEXT.io revealed that the bankruptcy of one of the firms associated with the operator was recognised by a Curaçao court on 12 November 2024. Petitions were filed by a players’ foundation, claiming that they had not received their payment.
After this, the regulator decided to revoke the licence. BC Game withdrew the licence itself on 5 December 2024, one day ahead of the scheduled decision by the regulator. The company called Curaçao “an increasingly hostile environment for operators.”
According to NEXT.io sources, by 27 August 2025, the trust began to initiate the process of challenging the decision. The value of claims of players exceeds $2.5 million. It should be noted that there is no information confirming that the ruling was challenged.
Giam shared his understanding of the internal atmosphere in the company in question, but this was presented as his personal suspicion: “I suspect the understanding internally then was to let them sue us.”
What to Expect after 7 November?
More than the date of the first meeting will be needed by players. Information about the exact time of commencement, procedure of the meeting and possibilities to ask difficult questions will be required by players. In the case of the next month’s meeting, the process will depend on the successful start of the program in December.
There is also a need to establish the starting date, contact channel and complaint criteria in the escalation procedure. Reports will require certain figures to be informative, for instance, the number of complaints and their closure period. A report that would include figures and list the main complaints would provide answers for most of the questions of players.
It is also important what the deadlines for fulfilling the promises are. Giam served as the CEO from March to July. It means that the monthly program of Muhanned will continue longer than his presidency.
Expert Analysis: A Face Is Not a Process
A livestream seems to be the cheap part of the accountability here. We think a single livestream costs one evening, while a working process of escalation takes staff, procedures and results. According to Muhanned, the escalation team is going to be managed by him, while the progress reports will deal with the problems decided to be counted by the company. However, there is no mention of the external body that would be able to examine the disputes that are not yet resolved.
It should also be noted that the staffing of the process gets little attention. Giam described the previous operational model of the company as fully remote: “Everyone could be fired in a second”. Nothing is said in the latest announcement about whether it has changed.
As Giam explained, the plan given to him about his own position looked like this: “The plan was to get me out to the open, and then with some credibility and legitimacy achieved, come back into the internal operations and optimise it”.
In turn, Muhanned’s appearance is the other public step taken by the company. The question is whether the next step of escalation will happen or not.
The supporters of the current approach can say that the availability of the CEO is more useful than the difficult-to-trace leadership described in NEXT.io before Giam joined it. Indeed, it is a valid point, however, it depends on readers’ opinion. A livestream deals with the questions asked during the process, not with those which remain unresolved. In this way, the first stream will show whose opinion is correct.
At last, BC Game has set a date for the session but still has not named the date for the channel of escalation and the progress reports. In addition, the reason for Giam’s departure in July remains unknown. Until the publication of the company’s operational procedure and measurement of its implementation, it will remain just a promise. So, one question may have priority on 7 November: will Muhanned answer the players about Giam?
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