Upgrade brings real-time heatmaps, analytics tools, automation features and mobile engagement options. Pala Casino Spa Resort completed its upgrade to AGI56 successfully. Quick Custom Intelligence’s Enterprise Platform’s latest release marks digital transformation progress. The AGI56 platform brings multiple enhancements for better operations. Data analysis and guest engagement improve through these tools.

New tools include QCI Heatmap with GPU-accelerated rendering technology. Real-time gaming floor visualisation becomes possible through this feature. Quartals Visualisation provides five-dimensional analytics for customer segmentation. Performance tracking uses this same analytics system. QCI Metrics gives access to industry benchmarks via an opt-in programme. More than 275,000 gaming machines contribute data to this programme.

QCI Dispatch Streamlines Operational Workflows

Operational tools like QCI Dispatch automate slot attendant workflows. Technician workflows get automated through the same system. Machine downtime reduces while service response times improve. QCI Player works as a mobile and web-based app. Customers view loyalty accounts through their personal devices. Offers reach customers, and comps get redeemed directly.

QCI Chief Technology Officer Andrew Cardno commented on the partnership. He said the partnership with Pala Casino continues evolving forward. AGI56 represents a major step in providing real-time intelligence. Operations and customer engagement bridge together through this platform. Properties like Pala deliver seamless data-driven guest experiences.

Pala Casino Reaches New Milestone with AGI56 Upgrade

Kristel Nichols serves as Director of Database Marketing at Pala Casino Resort Spa. She added that upgrading to AGI56 was an exciting milestone. Enhanced visualisations, analytics tools and mobile capabilities provide deeper insight. Player behaviour becomes clearer while campaign execution gains agility. Operations management benefits from this intelligence level at its fingertips.

All 1,000 QCI sites will complete the AGI56 transition by the month’s end. QCI continues expanding across North America following this rollout. Tulalip Resort Casino partnered with QCI this year. Soaring Eagle Casino & Resort adopted QCI’s data and analytics solutions, too.