Launched in August 2019, Casino Guru’s dispute resolution service has been a game-changer for players and operators alike. In its five years of operation, the service has:
- Handled over 42,000 player complaints, with over 12,000 resolved in favor of the player.
- Facilitated the return of over $33 million to players through complaint resolution and negotiations with operators, averaging over $18,000 per day.
- Successfully resolved a dispute in 2023, returning a significant $1.99 million to a single player.
- Expanded its referral team from 2 to 21 dedicated employees.
- Experienced a dramatic increase in player complaints over the past 14 months, currently receiving over 1,000 complaints per month.
