On 20 January 2026, the Curaçao Gaming Authority introduced changes to its online portal with firm intent. It released updated regulatory documents to support licensees meeting Landsverordening op de Kansspelen LOK requirements. These updates aim to ensure consistent and transparent portal use across all licence holders.

Curaçao issued updates covering regulatory requirements connected to LOK compliance, creating concern and attention across license holders. Four documents formed the update, including the Online Portal User’s Manual, Domain Management for Licensed Operators manual, Domain Management API Guidelines, and Portal Roles and Access document.

Incident and Complaint Reporting for Licensees

The user manual now includes two sections, which signals operational pressure for licensed operators. One section named Incident Reporting Module explains licensee duties under Article 5.10 of the LOK and portal reporting procedures. CGA reminds licensees that they must report qualifying incidents without delay, and portal submission becomes mandatory immediately. Another section titled Player Complaint Reporting explains how B2C operators report player complaints by status and category. These reports must follow the CGA policy dated 18 June 2025, which places compliance responsibility on operators. Step-by-step instructions guide operators through completing and submitting reports using the portal.

Updates to B2B and B2C Domain Management

The domain management guide explains how license holders register, verify, and activate domains through the portal. B2C operators must register every player-facing domain used for licensed gaming services. Portal domain actions appear on the operator’s online certificate and the CGA digital seal. The document lists domain structures available for operators managing several domains under one brand. Domain Management API Guidelines describe permitted automated operations supporting system integrations. Domain rules differ for B2B and B2C licensees, which causes frequent confusion. A B2B licensee may display a blue CGA digital seal on the corporate website listed in Organisation Details. Displaying the seal does not allow player-facing gambling services without a B2C licence and domain authorisation.

Licensees Must Update Stamps by 30 January

Licensees must update their stamps by 30 January, which creates compliance pressure across regulated operations. The document defines CGA digital stamp types and sets conditions for stamp use.

• Green – Active shows the B2C licence remains active and the operator follows LOK requirements.
• Blue – B2B shows the B2B licence remains active under CGA supervision.
• Grey – Withdrawn shows the licence was revoked voluntarily and operations have ended.
• Grey – Suspended shows the licence stands suspended and operations depend on the regulator’s discretion.
• Black – Revoked shows the licence was revoked and Curaçao operations have ended.

Orange stamps are no longer used under current CGA rules. CGA expects licensees to update stamp displays on domains by 30 January 2026.

Responsibility for Actions on the CGA Portal

A separate CGA portal document explains roles and access using an authorisation matrix. The document explains rights to view, create, edit, send, and approve portal actions. It highlights that authorised user actions may affect regulation and public records. These actions may change certificates and seals, which places responsibility on operators. Operators remain responsible for actions taken by users linked to their portal accounts. All four documents appear on the CGA portal homepage for public access. Licensees should read each document and inform relevant staff about updated rules. These changes support CGA efforts to clarify rules, ensure LOK operation, and improve monitoring.